Frequently Asked Questions
Everything you need to know about shopping with TRUBRANDS.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are the products on TRUBRANDS authentic?
Yes, we guarantee that all products sold on TRUBRANDS are 100% authentic and sourced directly from authorized brand distributors.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer service team.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.